Who We Are
People first. Strategy always.
At VaultFin, everything starts with you. We believe securing finance should be clear, personal, and built around your goals — not a bank’s priorities.We’re a boutique mortgage brokerage based in Sydney, committed to genuine care and real results. As a close-knit, experienced team, we give every client our full attention and confidently manage even complex lending scenarios.With access to 40+ lenders and hundreds of loan options, we don’t fit you into a box — we structure solutions that truly suit you.
Our Philosophy
Finance should feel personal, not transactional.
We take a different approach. We believe finance should be explained clearly, delivered professionally, and supported by a long-term strategy — not just a quick transaction.
When you work with VaultFin, you receive more than a loan application. You receive honest advice, thoughtful planning, and a strategy that looks beyond today’s approval.
Every recommendation we make is built around your goals and your long-term financial wellbeing. We structure lending to protect your future borrowing power, so the decisions you make today don’t limit your opportunities tomorrow.
You always remain at the centre of the process. Our lenders, partners, and technology exist to support your journey — not control it. That “people first” mindset is what sets VaultFin apart.
Why Clients Choose VaultFin
Independent Advice
Access to over 40 lenders, including major banks and specialist providers.
We Handle Complexity
Expertise in self-employed borrowers, complex income structures, and clients who have been declined elsewhere.
Honest, Straightforward Guidance
Clear explanations, no jargon, and no sugar-coating — just practical advice you can trust.
Strategic Lending
Loans structured to protect your future borrowing power, not just secure today’s approval.
Long-Term Partnership
Ongoing reviews every 6–12 months to ensure your finance remains aligned with your goals as the market changes.
Meet the Team
Behind every great lending outcome is a team that genuinely cares.
At VaultFin, we’re a close-knit group of specialists who believe finance should feel clear, supportive, and well thought out. We combine deep technical expertise with a people-first approach — giving every client confidence at each step of the journey.
Mary Khatchadourian
Founder & Senior Broker
Mary leads VaultFin with a rare balance of technical expertise and genuine care. She specialises in complex lending scenarios, including self-employed clients, multi-entity structures, and strategic lending for long-term wealth.
Known for her calm, direct approach, Mary is trusted by clients who want clarity, honesty, and solutions — especially when others have said no. As an active investor herself, she brings a strategic, forward-thinking lens to every lending structure she designs.
Jenny Kladis
Mortgage Broker
Jenny is known for her calm, considered approach and her ability to make complex lending feel manageable. She takes the time to understand each client’s situation, explaining options clearly and guiding them with confidence and care.
Whether working with first home buyers, refinances, or more complex scenarios, Jenny’s strength lies in her attention to detail and steady support throughout the process.
Natalie Shabaz
Broker Support
Natalie is the engine room behind the scenes, ensuring every application progresses smoothly from start to settlement. With a strong background in client service, she manages documentation, timelines, and lender coordination with precision and care.
Her proactive approach and attention to detail help reduce delays, minimise back-and-forth, and create a seamless experience for both clients and brokers.
Chance
Head of Customer Service
Chance is the heart of the office and VaultFin’s most enthusiastic team member. Specialising in morale boosting and emotional support during loan assessments, he firmly believes every meeting is better with a wagging tail nearby.
His core competencies include client greetings, lap-based supervision, and reminding everyone that finance doesn’t have to feel intimidating.
Chilli
Head of Security
Chilli takes her role very seriously. Always alert and highly vigilant, she monitors the office for potential threats — including delivery drivers, unexpected noises, and suspicious leaves.
Small in size but big on confidence, Chilli ensures the VaultFin office remains safe, secure, and fully supervised at all times.
Ready to Get Started?
Your financial future deserves more than a generic solution. Let’s sit down, explore your options, and build a strategy that truly works for you.
